Terms of Service

Shipping Policies

Code Alpha Gear Plus Management Company
SHIPPING POLICY:

  • All in-stock merchandise will ship within the continental United States within two to five business days of your order being placed and will ship via our default shipping method FedEx Ground (Monday through Friday) unless otherwise indicated.
  • If an item is out of stock, will be delayed, or is no longer available, you will be contacted by phone and/or e-mail.
  • For all items involving embroidery or silkscreening, please allow an additional 10–14 days for your order to be shipped. If your order requires embroidery and you have selected either a 2-Day or Overnight shipping option, your order will be sent 2-Day or Overnight from the completion of embroidery.
  • Applicable taxes apply for residents of Florida and are customer responsibility.
  • United States orders are subject to US shipping fees (see schedule below).
  • Shipping and Handling Rate Schedule, FedEx Ground
  • All shipping rates below are in United States dollars (USD)
  • Shipping rates below apply to shipping within the continental United States only. Please call for rates to Hawaii and Alaska or other locations.
Weight of item (s) (lbs)0-2 lbs2-55-1010-1515-2020-2525-3030-3535-4040-4545-50
$1158$13.75$15.29$16.83$20.05$22.97$27.55$30.13$33.37$37.04$39.43$43.55

CUSTOMER SHIPPING POLICY:

  • All in-stock items will ship within ten to fourteen business days of the order being placed.
  • Orders will ship via FedEx Ground Saver or UPS Ground service (Monday through Friday).
  • If an item is out of stock, will be delayed, or is no longer available, you will be contacted by phone and/or e-mail.
  • Applicable taxes are the customer responsibility.
  • orders are subject to US shipping fees (see above rate schedule).

RETURN POLICY 

For any questions or concerns, please e-mail us at customerservice@codealphagearplus.com or call 1-866-353-0066 between 9:00 AM and 5:00 PM, EST, Monday - Friday.

WARRANTY:

Code Alpha Gear Plus covers any manufacturer’s defects with a limited lifetime warranty. If a product ever fails because of an error in design or handicraft or because of a defective part, we will repair or replace the product without charge.

For any questions or concerns, e-mail us at customerservice@codealphagearplus.com or call 1-866-353-0066 between 9:00 AM and 5:00 PM, EST.

REPLACEMENT INFORMATION:

1.  Replacement consideration is best done by you returning your item to the original location of purchase, where you will be further assisted.

2.  If you purchased your bag from Code Alpha Gear Plus, please complete the form below to begin a Warranty Claim evaluation. We will assess the claim by the form you complete and images you provide us.  If the claim is valid, we will either repair or provide a replacement bag for you.   If the product is no longer in our inventory then we will do our best to replace it with as similar a bag as possible.

CODE ALPHA GEAR PLUS WARRANTY CLAIM FORM
1.  Name of Bag:
2.  SKU #, if known:
3.  Date of purchase:
4.  Location of purchase:
5.  Copy of receipt, if available:
6.  Your name:
7.  Your address where you can receive a replacement bag:
8.  Daytime contact information:
a)  Daytime telephone number:
b)  E-mail address:
9.  Please provide the following images of your bag:
a)  An overall image(s) for bag identification
b)  Close up images of the defective area to be considered under warranty

When you complete this form, please send it to:
customerservice@codealphagearplus.com