Terms of Service

Shipping Policies

Code Alpha Gear Plus Management Company
SHIPPING POLICY:

  • All in-stock merchandise will ship within the continental United States within two to five business days of your order being placed and will ship via our default shipping method FedEx Express Saver (Monday through Friday) unless otherwise indicated.
  • If an item is out of stock, will be delayed, or is no longer available, you will be contacted by phone and/or e-mail.
  • For all items involving embroidery or silkscreening, please allow an additional 10–14 days for your order to be shipped. If your order requires embroidery and you have selected either a 2-Day or Overnight shipping option, your order will be sent 2-Day or Overnight from the completion of embroidery.
  • Applicable taxes apply for residents of Florida and are customer responsibility.
  • United States orders are subject to US shipping fees (see schedule below).
  • Shipping and Handling Rate Schedule, FedEx Ground
  • All shipping rates below are in United States dollars (USD)
  • Shipping rates below apply to shipping within the continental United States only. Please call for rates to Hawaii and Alaska or other locations.
Weight of item (s) (lbs)0-2 lbs2-55-1010-1515-2020-2525-3030-3535-4040-4545-50
FedEx Ground$16.75$21.75$27.65$33.55$39.75$48.50$56.85$64.60$75.90$82.20$92.50

CUSTOMER SHIPPING POLICY:

  • All in-stock items will ship within ten to fourteen business days of the order being placed.
  • Orders will ship via FedEx Ground Saver or UPS Ground service (Monday through Friday).
  • If an item is out of stock, will be delayed, or is no longer available, you will be contacted by phone and/or e-mail.
  • Applicable taxes are the customer responsibility.
  • orders are subject to US shipping fees (see above rate schedule).

RETURN POLICY 

We do not offer a return policy for any stock item.

For any questions or concerns, e-mail us at customerservice@codealphagearplus.com or call 1-866-353-0066 between 9:00 AM and 5:00 PM, EST.

We can be reached via e-mail at: customerservice@codealphagearplus.com

PRIVACY STATEMENT:

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer, and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

TERMS OF USE STATEMENT:

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages, including but not limited to damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

WARRANTY:

LIFETIME GUARANTEE
Code Alpha Gear Plus in conjunction with Mercury Tactical Gear® has provided durable, high-quality gear that is field tested and battle proven. The Mercury Tactical Gear Lifetime Warranty covers any manufacturer’s defects for the life of the product. If a product ever fails because of a manufacturing defect, we will repair or replace the product without charge.

What do you mean LIFETIME?

The term "lifetime" refers to the normal span of life of the materials and components of the product, not your lifetime. We strive to manufacture each product with the most durable materials to withstand the harshest of elements and exposure, but all products eventually will break down.

WILL COVER:

Manufacturer defects or product failures. Frailty or shortcoming in a product resulting from a departure from its design specifications during production.
Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.)

WON'T COVER:

Damage caused by accident, improper care, or negligence
Normal wear and tear over extended time and use
Combat damage

REPLACEMENT INFO:

For all replacement issues, please return your bag to your original place of purchase.

If you are unable to return your product to your authorized dealers, please complete the form below to begin the Warranty Claim evaluation process to review the product defect. If the claim is determined to be valid, a repair or replacement will be processed within 2 to 3 weeks. Mercury Tactical Gear has the discretion to provide a comparable replacement if the original product is no longer available.

Warranty Claim Form

When you complete this form, send it in to:
customerservice@codealphagearplus.com